Medical Office Assistant Diploma

This program has been approved by the Private Training Institution Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

Program Description

This program has been designed to provide students with all of the administrative and clinical knowledge and skills required for employment as a Medical Office Assistant.

During the program students learn to understand and use medical language; perform office procedures, prepare medical records, reports, case histories, correspondence and machine dictation; schedule and confirm medical appointments; receive and communicate messages for doctors and patients; initiate and maintain confidential medical files and records; prepare financial statements and handle billing procedures including medical billing, insurance, and other claim forms; promote safety and work in a safe manner; order supplies and maintain inventory; plan and initiate procedural set ups including those required for patient preparation and maintenance for supplies and equipment.

Strong focus is given to communication skills, Microsoft Office applications, accounting applications, the ability to multitask and prioritize, organizational and detail skills, professional telephone manner, confidentiality, interpersonal skills and being a team player.

Admission Requirements

Prior to acceptance applicants must meet at least one of the following language proficiency requirements:

Proof of grade 12 or equivalent.
19 years of age or older (all applicants)

Evidence of Language Proficiency Requirements (evidence of one of the following):

Evidence that 3 years of full-time secondary education (Grades 8-12) have been successfully completed in the English language in a country where English is one of the principal languages. This may include successful completion of a BC Adult Graduation program. Applicants must produce transcripts as evidence of completion of grade 12 English with minimum of a “C” grade
OR
Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction. (Applicable to a country where English is one of the principal languages.)
OR
Provide verified results for one of the English language proficiency tests listed below.
Test results must be dated no more than two years before the start date of the program.
- International English Language Testing System (IELTS) Academic: overall score of 5.5 or higher.
- Canadian Academic English Language (CAEL) Test: overall score of 40 or higher
- Duolingo English Test: overall score of 95 or higher
- Test of English as a Foreign Language (TOEFL) IBT: overall score of 46 higher
- Canadian English Language Proficiency Index Program (CELPIP): Listening 6, Speaking 6, Reading 5, and Writing 5.
- Pearson Test of English (PTE) Academic: overall score of 43 or higher

Learning Objectives

Upon completion of this program the successful student will have reliably demonstrated the ability to:

To effectively apply the Microsoft Office Suite in an office administration environment.
To describe and apply bookkeeping principles and practices.
To perform basic business transactions including accounts payable and receivable, payroll, and balance and income statements.
To apply basic interpersonal communication skills effectively in administrative settings.
To research, organize, and create business information collateral across a wide variety of delivery vehicles.
You will learn about the digestive, urinary, reproductive, nervous, cardiovascular, and respiratory systems.
Student will gain knowledge of the blood, lymphatic, musculoskeletal, skin, sensory, and endocrine systems.
You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology.
You will explore the Wolf billing software system, including data entry for both manual and computer billing to the Medical Services Plan (MSP) of British Columbia.
To develop a beginning competency in selected clinical skills.
You will gain knowledge of the basic instruments, equipment, and supplies used in medical settings.
To explore all aspects of EMR (Electronic Medical Records) software using Wolf Medical Systems and to navigate EMRs and manage the input and retrieval of electronic data.

Career Occupation

Upon completion of the program, graduates can work in the below occupations list:

Medical Office Assistant,
Medical Administrative Assistant,
Secretary, Medical,
Receptionist, Medical Office/Hospital
Medical Billing Clerk
Ward Secretary
Booking Clerk

Distance delivery.
Combined delivery (on-site and distance.)
In distance or combined delivery, the online components are Synchronous.

*Method of Delivery* *(For Combined delivery)*	*Hours*
Classroom (Instructor Led)	520 hrs
Computer Based Training	0 hrs
Distance Education	460 hrs
Supervised Lab	0 hrs
Practicum	0 hrs
TOTAL 980 hrs

Course Code	Course Title	# of Hours of Instruction
CMPT 107	Computer Business Applications I	160
CMPT 113	Keyboarding Skills Development	20
MDCL 101	Medical Anatomy, Physiology & Terminology	80
MDCL 131	Basic Pharmacology	80
ENGL 109	Medical Word Processing	40
BUSM 112	Administrative Skills	80
BUSM 334	Customer Service Strategies	80
ACCT 101	Accounting I	80
MDCL 201	Medical Billing – Manual	80
MDCL 202	Medical Billing – Software	80
MDCL 151	Medical Transcription	40
MDCL 203	Clinical Procedures	60
MDCL 204	Medical Office Practice	60
JOBS 111	Job Search Skills	40
Program Total	49 weeks	980 hrs.

Medical Office Assistant Diploma

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Medical Office Assistant Diploma

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